Store Policy

Shipping Policy

We have sourced the most eco-friendly Modal fabrics for your leisurely comfort and are happy to offer free shipping on orders over $100 for any of our Bela Loungewear and Sleepwear pieces. When you place your order, we will make a diligent effort to ship your merchandise out to you in a timely manner. All order are shipped in 3 business days.

 

We ship our orders via USPS and you will receive a tracking number when your order is shipped. *Please note that once your order ships, no changes can be made to a shipping address.*

We now ship to Canada.

KeenaBela Return Policy

KeenaBela LLC will gladly accept your returns for a full refund, or an exchange, garments should be unworn, unwashed, unaltered, in their original condition, packaging and with all tags attached. Please include original order packing slip in your return package.  Please take care of your Bela Loungewear pieces when trying the garments on.  We ask that you be mindful of make-up, deodorant stains, animal hair, perfume, or other product stains; in addition, we ask that you try on any bottoms over underwear

 

KeenaBela reserves the right, at its sole discretion, to determine if merchandise is considered in "re-sale condition". Items that are deemed not fit for re-sale will be discarded and no refund will be issued.

Items excluded from returns

Products marked Final Sale cannot be returned.

Underwear garments cannot be returned.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

We do not accept returned items that were sent back by you directly without checking with us first.

You will receive a full refund of your order (except for the shipping costs).

Request For Return & Refund

A refund will be issued to your credit card for the value of the merchandise and any sales tax you have incurred. Please note, that we cannot refund shipping charges.

Our customers are responsible for the shipping cost for any returning items.

Exceptions

If we Ship you a defective garment, the wrong color or size, meaning if we made a mistake with your order, we will accept full responsibility, and  send you a return shipping label.  All garments are thoroughly checked before shipping.

 

 Emailing us at Hello@KeenaBela.com  within seven days of  of receiving your merchandise, if you have any issues with your order, want to return it, or with any Questions you may have. we will respond within two business days. You can also reach us at 404 892 5030 we would love to hear from you, but would prefer you emailing us.

 

 If a return label was issued, please send your return back to us within two weeks.

 

Send Returns To:

KeenaBela LLC
ATTN: Return Department
Address: 3586 Habersham At Northlake

Building N

Tucker Ga 30084.

*Shipping costs will not be refunded*

COVID-19 Update

The Holidays are here again, it's almost a year since we launched our brand.  We appreciate the flood of positive feedback from our customers, especially our repeat customers, It's a wonderful feeling to know that our products are helping women sleep better, and relax better. Thanks for your continued love and support, we have grown tremendously in one year. It is an honor to have you as part of our KeenaBela family! and living a more relaxing life in vibrant and exciting colors.

Let's not forget the pandemic still continues to impact the world and is forever changing our lives. Our hearts go out to those impacted and our thoughts are with everyone working to keep us safe.


As with every year, delivery and returns shipments may experience some service delays. We will do our best to maintain the highest level of customer service and experience, by keeping you updated about your order.  We thank you for your support. ~ Stay Healthy and Safe.

 

If you have any questions or concerns, you may contact us at Hello@KeenaBela.com

"Living In Color"

The KeenaBela Team

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