Store Policy

Shipping Policy

We have sourced the most eco-friendly Modal fabrics for your leisurely comfort and are happy to offer free shipping on orders over $100 for any of our Bela Loungewear and Sleepwear pieces. When you place your order, we will make a diligent effort to ship your merchandise out to you in a timely manner.

 

We ship our orders via USPS and you will receive a tracking number when your order is shipped. *Please note that once your order ships, no changes can be made to a shipping address.*

KeenaBela Return Policy

KeenaBela LLC will gladly accept your returns on all unworn, unaltered, and unwashed  Bela Loungewear merchandise for a refund or store credit; No Exchanges. Please take care of your Bela Loungewear pieces when trying on our garments. We ask that you be mindful of make-up, deodorant stains, animal hair, perfume, or other product stains; in addition, we ask that you try on any bottoms over underwear.
 

*Failure to consider these terms, will subject your return to a refusal.*

 

KeenaBela reserves the right, at its sole discretion, to determine if merchandise is considered in "re-sale condition". Items that are deemed not fit for re-sale will be discarded and no refund will be issued; KeenaBela LLC will not return these items back to you for health and safety.

All Bela Loungewear merchandise MUST NOT be worn, altered or washed; We ask if the items have been worn, altered or washed - do not return them.

Request For Return & Refund

A refund will be issued to your credit card for the value of the merchandise and any sales tax you have incurred. Please note, that we cannot refund shipping charges.

 

FIRST - Request a Return Merchandise Authorization number (RMA) by emailing us at Hello@KeenaBela.com within seven days of merchandise receipt and we will respond within two business day with an approval or denial.

 

SECOND  - After receiving your approval & RMA number for return, please send your return back to us within two weeks.

 

Send Returns To:

KeenaBela LLC
ATTN: Return Department
Address: 931 Monroe Drive NE, Suite #A102-674 , Atlanta, GA 30308

*Shipping costs will not be refunded*

COVID-19 Update

We are all in this together as this pandemic continues to impact the world and is forever changing our lives. Our hearts go out to those impacted and our thoughts are with everyone working to keep us safe.


Due to government restrictions in response to COVID-19, delivery and returns shipments may experience service delays. We will do our best to maintain the highest level of customer service and experience. We thank you for your support. ~ Stay Healthy and Safe.

 

If you have any questions or concerns, you may contact us at Hello@KeenaBela.com

 

Live, Love, & Relax in Comfort,

The KeenaBela Team